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Privacy Policy

About This Policy

At Williamson Physiotherapy, we value your privacy. This page explains how we collect, use, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Information We Collect

We may collect the following information:

  • Personal details: name, phone, email, address.

  • Medical or health information relevant to treatment.

  • Payment details when processing bookings.

  • Cookies and website analytics data (via Google Analytics).

How We Use Your Information

We process your information to:

  • Provide physiotherapy and rehabilitation services.

  • Manage appointments, payments, and communication.

  • Improve our website and services.

  • Meet professional and legal obligations.

Lawful Basis for Processing

We rely on the following lawful bases:

  • Contract: to deliver physiotherapy services.

  • Legitimate Interest: to operate our business and communicate with clients.

  • Legal Obligation: to comply with professional regulations.

  • Consent: for optional marketing or follow-up communications.

Data Storage and Retention

All personal and clinical information is stored securely in accordance with professional standards. Records are typically kept for up to 8 years (or until a child reaches 25 years old) as per HCPC and CSP guidelines.

Data Sharing

We will never sell your data. We may share relevant information with:

  • Healthcare professionals directly involved in your care.

  • Insurance providers (where applicable).

  • Legal or regulatory authorities if required by law.

Your Rights

You have the right to:

  • Access or request a copy of your data.

  • Request corrections or deletion (where legally allowed).

  • Withdraw consent for marketing.

Please contact williamsonphysio@gmail.com for any privacy requests.

Cookies and Analytics

This website uses Google Analytics and functional cookies to enhance user experience. You can adjust cookie settings in your browser at any time.

Contact Us

Questions about privacy or data protection?
email - williamsonphysio@gmail.com

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